Terms and Conditions
By submitting your order via email and/or telephony, you are agreeing to The Design Affiliates terms and conditions.
Terms of Sale: For first time customers, there is a non-refundable payment of no less than 50% of the total order, including shipping and handling due prior to processing of each order. No work will proceed until payment is received. No refunds once your order has been verified. No partial refunds for work not completed. In the event of litigation the parties agree that such action will be brought in the county of Riverside. If an action is commenced to enforce payment, buyer agrees to pay seller's attorney's fees, court costs and other costs of collection.
Refund Policy: All sales are final. No refunds are available on orders unless work has not been started and the refund is requested the same business day. In the case of a refund on an order that work has not started, a $15 processing fee will be charged. Refunds may take up to 21 business days to be issued.
You are 100% responsible for your digital file: If your files are not submitted properly The Design Affiliates cannot be held responsible. We will not double check your files for spelling and/or grammatical errors! Please be sure to proofread your document very carefully and inspect your file preview. If your digital files do not meet the exact dimensions necessary for printing with Bleed and Safety, the preview will resize your files automatically, potentially distorting your files. Should your files become distorted, you take full responsibility for re-submitting your files with the proper bleed and print safety area.
Color Accuracy: The Design Affiliates will reproduce color from submitted images, transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.
Indemnification: The customer will indemnify and hold harmless the The Design Affiliates and its affiliates, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against the broker on the grounds alleging that said productions violates any copyright or any proprietary right of any person.
Delivery: Quoted turnaround times start when we verify your order, provided we have the photos and artwork needed to print your job, not from when the order is first submitted. Turnaround times vary and are not guaranteed. A surplus of cards is usually printed; however, order quantities are estimates.
Turnaround:Jobs submitted by 6:00 PM PST (Pacific Standard Time) that meet our digital file guidelines and include full payment will initiate the print process and may take from 5-7 business days. Business days are Monday to Friday and do not include weekends or holidays. Orders submitted on Saturday, Sunday or holidays will begin on the next business day. The Design Affiliates is not responsible for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Orders may not be ready on time due to unforeseen circumstances such as breakdown of equipment, power outages etc. therefore turnaround times are not guaranteed.
Complaints: All complaints must be registered within 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun at no charge. We maintain the right to judge what a manufacturing defect and error is.
Sales Tax: All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with the first order. Material and Samples: All materials we create in producing your job are the property of The Design Affiliates. These materials will not be sold or given to any other party. We reserve the right to distribute free samples of your postcard and use your artwork in our advertising.
~The Design Affiliates